An IT specialist known as an infrastructure technician provides internal and external clients with technology help. In aiding clients with using technology in their tasks at home or at the office, technicians enable customer success. For addressing client difficulties and resolving technical challenges, they employ a variety of tools.
An infrastructure technician provides maintenance to internal and external stakeholders in order to maintain diverse sectors’ regular business operations. By employing technology to complete the tasks, they are able to work more productively. When repairing non-routine problems, technicians employ a variety of equipment and approaches.
Infrastructure technicians maintain, design, and implement the intricate infrastructure of computer systems and networks. These experts are frequently hired on a freelance basis to work on particular tasks for brief periods of time. In addition to other design and evaluation duties, they must manage installations, troubleshoot issues, and watch the network’s performance.
Supporting systems and finding solutions to problems may also be included in the effort to keep the organisation productive.
These professionals are crucial to the efficient operation of computer networks, software, and hardware in the IT industry. So, they contribute to preserving an organization’s crucial productivity. They are in charge of performing ongoing maintenance on the IT assets of the company. They are also known as first or second line support.
Regular Job Roles
These tasks range from network and help desk support to IT infrastructure.
Position Description
To ensure the consistent operation of the corporate IT resources, the Infrastructure Technician’s job is to plan and carry out the design, installation, and connecting of computer systems and network infrastructure.
All new and existing network gear, software, and communication mechanisms are developed, designed, maintained, helped with, and adjusted as part of this process. The technician’s job also includes responsibility for the business’s telephone, data centre, security systems, and other relevant electronic infrastructure.
The following crucial responsibilities fall under the purview of an infrastructure technician:
- Monitoring network performance and resolving issues as needed
- monitoring network activity with LAN and WAN setup
- Check for issues with the LAN and WAN infrastructure.
- Create and deploy efficient computer network connections, including cable
- Addressing and resolving system issues will boost network uptime.
- Analyze network performance and produce data backups
Technicians offer help for other IT assets on-site, such as the Local Area Network (LAN), servers, and email, as well as end-user PC hardware and software application troubleshooting. The design, acquisition, installation, and setup of all IT infrastructure supporting the effective use of technology at the site are within the purview of technicians. This covers power usage, software and hardware monitoring, and disaster recovery.
While diagnosing problems with computer software, hardware, peripherals, or production-related equipment, technicians respond to user inquiries and service desk referrals. They rank challenges according to their complexity, immediacy, and possible harm to an organisation. They keep track of and record all instances until the problem is fixed.
Technological Prerequisites
To be successful in this profession, a technician needs to have a variety of technical abilities. These abilities include knowledge of network cabling, wireless systems, computer system architecture, data centres, efficient data record systems, remote infrastructure, and cloud services.
Academic Prerequisites
A degree in information technology or computer science is required for this technician job, as well as proficiency with networking protocols and services like TCP/IP, DNS, DHCP, and VPN.
For this kind of technician, there are many certifications on the market, but when it comes to Network Infrastructure, the CNIT certification is regarded as the best for long-term job growth. Apprenticeships for infrastructure technicians may be a viable career option to start with.
Compensation of an Infrastructure Technician
Depending on the amount of experience, Payscale believes that an IT technician’s average annual salary will range from $25,344 to $61,783. Working part-time may be a wise decision. Top Freelance Marketplaces like FieldEngineer offer a dedicated forum for independent technicians in the telecom industry.
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